·       Overview of the Service Contract Management Process

·       Managing the Negotiation Process

·       Using the Administrator Workbench and Explaining the Customer Acceptance Portal

·       Managing the Contract Lifecycle

·       Setting Up Global Contract Defaults

·       Confirming E-Business Setups for Oracle Service Contracts Listing the Oracle Service

·       Contracts Setup Steps

·       Mapping Time Units of Measure Setting Up Statuses and Operations

·       Setting Up Processes and Quality Assurance Checklists Setting Up Parties, Roles, and Sources

·       Setting Up Standard Coverage and Subscription Templates

·       Setting Up Items

·       Performing Additional Setups

·       Describing Billing and Pricing

·       Generating Contract Renewals

·       Setting Up Contract Terms and Contract Templates

·       Setting Up Profile Options