Key Features of Oracle Advanced Collections

·       Understanding the Collector's Work Queue

·       Using the Collections Window

·       Navigating the Profile Tab

·       Navigating the Transactions Tab

·       Navigating the History Tab

·       Navigating the Aging Tab

·       Navigating the Notes Tab

·       Navigating the Accounts Tab

 

Managing Oracle Advanced Collections

·       Setting up Administration Tasks

·       Managing Delinquencies

·       Managing Collection Methods

·       Managing Work Items

·       Running Collection Reports

 

Setting Up Oracle Advanced Collections

·       Setting up Oracle Applications to Work with Oracle Advanced Collections

·       Creating Employees

·       Creating Resources

·       Setting up Security and Responsibilities

·       Setting up Collector's Work Queue

 

Implementing Oracle Advanced Collections

·       Setting up Collections Questionnaire

·       Setting up Collections Checklist

·       Setting up Collections Task Pages

·       Creating Scoring Components

·       Creating Scoring Engines

 

Setting up Strategies

·       Creating or Updating a Scoring Filter

·       Selecting a Strategy Level

·       Creating a Work Item Template

·       Creating a Strategy Template

·       Adding Work Items to a Strategy Template

·       Creating or Update a Strategy Filter

·       Setting up Strategies

 

Setting up Dunning Plans

·       Setting Dunning Plan Aging Bucket

·       Setting Collections Dunning Level

·       Creating Dunning Plans

·       Using Preconfigured Correspondence Templates and Queries

·       Creating a Staged Dunning Plan

·       Running Concurrent Programs for Dunning

 

Searching the Customer Data

·       Optimizing Searches

·       Filtering Dynamic Transaction Tables

·       Using Quick Searches

·       Using Expanded Searches

·       Creating a List

·       Saving a Query for Reuse

 

Interacting with Customers

·       Viewing Customer Information

·       Using Tabs

·       Changing the Data Level View

·       Designating Customer Contacts

·       Viewing the Collections Tab in eBusiness Center

 

Processing Transactions

·       Viewing Transaction Data

·       Using Bill Presentment Architecture

·       Processing Payments

·       Reversing Payments

·       Adjusting Invoices

·       Disputing Invoices

·       Viewing Claims

 

Managing Later-stage Delinquencies

·       Understanding Collections Lifecycle

·       Understanding Litigation

·       Understanding Repossession

·       Understanding Bankruptcy

·       Recording a Bankruptcy

·       Understanding Write-offs

 

Setting up Scoring

·       Understanding Scoring Features

·       Understanding Score Values

·       Understanding Scoring Components Weights

·       Understanding Score Objects

·       Using Preconfigured Scoring Components

·       Using Preconfigured Scoring Engines