Customer
Portal Tools
·
Use Site Administration tools using .NET console (Agent Desktop)
·
Use CP admin area, identify CP environments and understand deployment
processes
Customer
Portal - Basic Customizations
·
Understand the structure of a CP page and modify page params, logic and
settings
·
Describe the importance of Internationalization
·
Customize and manage Templates, Pages, and Themes
Customer
Portal - Widgets and Scripting
·
Create and manage a widgets
·
Describe Client-side scripting and event handling and its use in widgets
·
Describe Controllers and their uses and uses of AJAX for
widget/controller interaction
Customer
Portal - Advanced Customizations
·
Describe a model and its uses including the use of Hooks
·
Describe the purpose of the Connect Common Object Model
·
Describe the uses of Connect for PHP in CP
·
Create Custom Objects
·
Use Inlays
Integration
and Customization - Agent Desktop
·
Configure and customize Custom Objects, custom fields and custom
attributes
·
Use the Connect webservices with desktop add-ins
·
Use primary objects and sub-objects
Integration
and Customization - ROQL Queries
·
Execute ROQL Queries including Special Queries
Integration
& Customization - Connect Web Services for PHP\SOAP\REST
·
Describe CRUD Operations using Web Services for SOAP
·
Generate Bulk, Batch, and Chain Operations
·
Run Analytics Reports using Connect for SOAP
·
Get Values for NamedID Objects
·
Use the Knowledge Foundation API
·
Use the Connect REST API
Integration
and Customization - Desktop Integration
·
Explain Add-In Deployment Methods
·
Work with Records and Automation
·
Connect Web Services for SOAP with Add-Ins including troubleshooting
·
Use Javascript and the Browser control for integration
·
(New) Use the Browser UI Extensions API
Integration
and Customization - General
·
Customize Mobile Sites and pageset mappings
·
Work with Custom Process Models
·
Configure CP Security
·
Explain Clickstream and reporting
·
Implement the Scripts/custom folders
·
Create debugging within B2C Service